What Our Members Say

Our members are passionate about their YMCA. We regularly receive feedback from our members. Some of it is positive and other comments are where we need to improve. We welcome all feedback!

Member Comments & Scores

Alexis A.

Puri and Northeast Family YMCA Member

The staff is fantastic and it is so valuable to me as a stay-at-home mom and business owner to have the option of 3 hours of childcare a day. It allows me to be able to have scheduled work time every day & the teachers at the NE branch are phenomenal. Our family also really loves the parent's night out options. Again, we have 2 toddlers and having the ability to schedule time for us has been so life giving to our marriage. We are so happy with our membership! It's value far exceeds the price we pay every month (but please don't raise the prices lol!!)

Alice L

Northeast Family YMCA Member

Not only do you get the exercise, but you become friends with people who really care.

Alisha B.

Northeast Family YMCA Member

Love the Y. AMAZING organization made up of AMAZING people!

Judith P.

SwedishAmerican Riverfront YMCA Member

Not enough class times for people that work!!

Lacy N.

Northeast Family YMCA Member

Love the classes offered. Shannon, Myra and Elizabeth make the classes so much fun!

Linda P.

Puri Family YMCA Member

The outreach to our community should be inspirational to communities of all sizes and cultural composition. Our YMCA is so much more than just a place to workout! Thank you...

MJ

Northeast Family YMCA Member

The Y is clean and has a lot to offer; those are pluses. But it doesn’t offer passes to introduce friends or family, the same person teaches most of the water classes, and it doesn’t have an outdoor pool. Those are the negatives.

Sharon K.

Puri Family YMCA Member

I am very pleased with my membership thru my insurance. Joining the YMCA has been very positive for me. The overall decision has been so worthwhile. I like everything about the Y. The instructors, Beth, Kathy, Mary Beth and Beth Ann are awesome. I have told many friends to consider joining the YMCA.

Stephanie S.

Northeast Family YMCA Member

It is clean, other patrons are respectful, and I’ve never had to wait for equipment. It would be great to have more open swim hours and have it open a little longer on weekends.

Timothy L.

Northeast Family YMCA Member

The facility is clean and has a lot of nice amenities. The only down side is that it's a bit more expensive than something like Planet Fitness, but I feel like you get what you pay for.

What is Ask Nicely?

The YMCA utilizes a service called Ask Nicely. It allows us to survey our members with only two questions.

1) On a scale of 1 to 10, how likely are you to recommend the Y to a friend?
2) Do you have any feedback to share?

We are always striving for a 10, but appreciate all feedback we receive. It helps us improve your experience. If you receive a survey, please consider sending us your thoughts. The above comments and scores are from members who submitted a survey response through Ask Nicely. The surveys are sent at random via email.

If you have further questions, you can visit our membership experience desk at any branch or email info@rockriverymca.org.